Salesforce
Drive More Sales with the #1 AI-Powered CRM
Salesforce Sales Cloud
Salesforce Sales Cloud is an intelligent, AI-powered platform designed to help businesses accelerate sales, automate processes, and build strong customer relationships. From lead management to closing deals, Sales Cloud provides everything sales teams need to maximize productivity and revenue.
Lead & Opportunity Management
Track and manage leads with AI-powered insights.
Pipeline & Forecasting
Get real-time revenue insights and AI-driven sales predictions.
Automation & Workflows
Reduce manual tasks with automated workflows.
Mobile Sales CRM
Access customer data from anywhere with a mobile-friendly platform.
Advantages
- Increases sales team efficiency with automation and AI-driven insights.
- Enhances customer engagement with a 360-degree view of customer interactions.
- Scales with your business, integrating seamlessly with other Salesforce solutions.
Deliver Exceptional Customer Support with AI-Driven Service
Salesforce Service Cloud
Salesforce Service Cloud empowers businesses to provide fast, personalized, and proactive customer support across multiple channels. With AI-driven automation and self-service capabilities, your support team can resolve issues faster and boost customer satisfaction.
Omnichannel Support
Seamlessly manage customer interactions via phone, email, chat, and social media.
AI-Powered Chatbots
Automate responses and provide instant assistance.
Case & Knowledge Management
Centralize customer inquiries and provide a self-service knowledge base.
Field Service Management
Optimize scheduling and dispatch for on-site service teams.
Advantages
Reduces response time with AI-powered automation and real-time case tracking. Improves customer satisfaction with a unified support experience. Empowers agents with real-time data and insights to personalize interactions.
Build Engaging Digital Experiences for Customers, Partners & Employees
Salesforce Experience Cloud
Salesforce Experience Cloud allows businesses to create personalized digital experiences, including customer portals, partner communities, and employee collaboration platforms. With an intuitive, low-code platform, businesses can design engaging experiences that drive connection and engagement.
Customizable Portals & Communities
Build branded digital experiences for customers and partners.
Seamless Data Integration
Connects with Salesforce CRM and third-party apps for a unified experience.
AI-Powered Personalization
Deliver tailored content and recommendations.
Mobile-Optimized Platform
- Enhances customer and partner engagement with personalized experiences.
- Reduces service costs with self-service portals and knowledge bases.
- Boosts collaboration and productivity with internal employee communities.
Advantages
- Increases sales team efficiency with automation and AI-driven insights.
- Enhances customer engagement with a 360-degree view of customer interactions.
- Scales with your business, integrating seamlessly with other Salesforce solutions.
Elevate Your Online Sales with AI-Powered E-Commerce
Salesforce E-Commerce Cloud
Salesforce E-Commerce Cloud is a scalable and AI-driven commerce solution designed to create seamless shopping experiences across all digital channels. Whether B2B or B2C, businesses can deliver personalized, engaging, and conversion-driven online shopping journeys.
AI-Powered Product Recommendations
Increase sales with intelligent upselling and cross-selling.
Unified Shopping Experience
Seamlessly integrate online, mobile, and in-store experiences.
Advanced Order Management
Automate fulfillment, shipping, and inventory tracking.
Customizable Storefronts
Easily design branded and optimized online stores.
Advantages
Increases conversion rates with AI-driven personalization. Streamlines order and inventory management for seamless operations. Supports global scalability with multi-language and multi-currency capabilities.
Why Choose Salesforce?
Salesforce is the world's leading AI-powered CRM, trusted by businesses of all sizes. With powerful automation, real-time insights, and seamless integrations, Salesforce solutions help companies drive sales, enhance customer experiences, and scale operations efficiently.
Why Choose OTM Works?
Expertise and Experience
With years of experience and a team of certified cloud professionals, we bring unparalleled expertise to every project. We stay ahead of industry trends to deliver innovative and effective cloud solutions.
Customer-Centric Approach
Your business needs are unique, and so are our solutions. We work closely with you to understand your specific requirements and deliver tailor-made services that drive real results.
Proven Track Record
Our success stories speak for themselves. We have successfully helped numerous businesses transform their operations and achieve significant improvements in efficiency and performance through our cloud services.
Comprehensive Support
From planning to implementation to ongoing management, we provide end-to-end support to ensure your cloud journey is smooth and successful. Our dedicated support team is always available to assist you.
Our Benefits
- Expert Solutions
- Personalized Service
- Cutting-Edge Technology
FAQ
What is Salesforce, and how can it benefit my business?
Salesforce is a cloud-based CRM platform that helps businesses manage customer relationships, automate workflows, and improve sales, marketing, and customer service. It enhances efficiency, boosts sales, and provides data-driven insights for better decision-making
How does Salesforce improve sales and lead management?
Salesforce provides automated lead tracking, AI-driven sales insights, and pipeline management tools. With features like Sales Cloud, businesses can prioritize leads, track interactions, and close deals faster.
Can Salesforce integrate with my existing business applications?
Yes, Salesforce offers robust integration capabilities with third-party applications such as ERP systems, accounting software, email platforms, and marketing tools through APIs and AppExchange.
What is Salesforce Marketing Cloud, and how does it help in marketing?
Marketing Cloud enables businesses to create personalized marketing campaigns, automate email marketing, manage social media interactions, and track customer engagement for better ROI.
How can Salesforce enhance customer support and service?
With Salesforce Service Cloud, businesses can automate customer support, use AI-powered chatbots, manage tickets efficiently, and provide seamless omnichannel customer experiences.
Is Salesforce secure for storing my business data?
Salesforce employs advanced security measures like encryption, multi-factor authentication (MFA), role-based access control, and compliance with global data protection regulations to ensure your data remains safe.
How can I migrate my data to Salesforce without losing information?
OTMWorks provides data migration services, ensuring secure and structured data transfer from legacy systems to Salesforce using ETL (Extract, Transform, Load) tools and best practices.
How much does Salesforce implementation cost?
The cost depends on the edition, number of users, and required customizations. OTMWorks offers consulting to determine the best plan based on business needs and budget
What support and training does OTMWorks provide after Salesforce implementation?
OTMWorks offers ongoing support, training sessions, and post-implementation maintenance to ensure smooth adoption and optimal utilization of Salesforce.
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Questions & answers
See Frequently Asked Questions
What services does OTM Works offer?
OTM Works offers managed IT services, cloud services, media solutions, security solutions, technology and internet media consulting, data backup and recovery solutions.
How can I contact OTM Works for inquiry or support?
If you need help with anything related to OTM Works, you may access our Contact Us page where there is a contact form where you can fill in your details or you can simply call us at the phone number provided on the website.
What industries does OTM Works specialize in?
OTM Works has extensive experience in providing strategic IT and media solutions for the healthcare, education, manufacturing, finance and legal sectors, and SMEs.
What are managed IT services and how can it benefit my business?
OTM Works provides managed IT services, which entails outsourcing your IT operations. We handle your IT infrastructure, provide ongoing support, and ensure optimal performance, allowing you to focus on your core business activities.